Customer Care – Phone Support Outsourcing

Customer Support can make or break your business. The Philippines is now the #1 call center destination in the world surpassing India.  How did a country like the Philippines surpass India? Which for the longest time was the #1 choice for outsourcing? It’s due to the Philippines more Westernized (American) culture, neutral accents, and of course Filipino’s are world renowned for their naturally caring nature, hospitality, which makes Filipinos really good at customer service! The Philippines is also the 3rd largest English speaking country in the world next to the United States and the United Kingdom.

At 2nd Office, we believe that Customer Support is essential to every business and requires us to learn your business in depth. We are not a traditional call center company, what we do is provide you with full time staff as if you were employing them directly here in the Philippines. We find this model works best since the staff member really becomes part of your team and gets to know your business. Through this model, you will get more value for your money, higher staff retention rates and a happier employee.

What a dedicated staff member can do for you on a full time basis:

  • Inbound and outbound support
  • Multi-Channel support
  • Welcome Calls
  • Up-sell programs
  • Appointment setting
  • Feedback removal and followups
  • Reviews reach out program