eBay Customer Support

Overview

Custom support is key to being a successful seller on eBay. Customer support is something that you cannot overlook on eBay, due to eBay’s detailed seller ratings, getting a 3 or below more than once can have a negative effect on your account status.

Case Study

Company Overview

The company is an automotive seller selling parts and accessories

Challenges

  • Over 500+ emails a day
  • Selling on eBay, Amazon and web site
  • Needs customer support with automotive knowledge
  • Different listing softwares

Solution

2nd Office recruits and trains a several staff with automotive knowledge to answer messages from eBay, amazon and the clients web site. They streamline the process and help reduce emails by leveraging software, listing processes and technology. Overall, the number of questions asked were reduced and staff were able to answer questions in more detail thus increasing the quality of service provided to their customers, which resulted a direct increase in sales.

Summary

With the right staff, customer support cannot only make your business look better, but it can also increase your sales if your staff is trained to up-sell your products correctly.

Services

Our eBaycustomer support services is available through our dedicated staff plan.

Dedicated Staff  
Project Outsourcing - Outsource to the Philippines

Companies who require a dedicated staff member working exclusively for their business will benefit from our dedicated staff plans. Save up to 70% off labor costs!

Contact Us

Our friendly eBay business development team is ready to analyze your eBay business needs and to inform you on how we can help you grow your company. To get things started, please contact us now to partner up with the right outsourcing company for your eBay business.